Bonjour,

J'ai malcontreusement cliqué sur un lien envoyé par l'un de mes contacts sur msn, lequel permettait de savoir qui vous a bloqué sur msn.
Maintenant, alors même que je ne suis pas connectée, ce lien est envoyé à ma liste de contacts depuis mon adresse...
J'ai bien peur que ce soit un virus.
mais je ne sais pas du tout lequel, s'il est dangereux, ni comment le supprimer (mon antivirus mc afee ne semble pas le détecter)
De plus, je suis complètement nulle en informatique.
Pourriez vous m'aider SVP?

Merci par avance,
Claire

viens sur virginielea tu a ta reponse javais pas vu que tu etait en dessous de moi lool dsl de plus je m'y connais pas trop en informatique aussi alors pour eviter de te faire faire n'importe quoi... je preferai qu'on soit patiente iil vont nous aider ....

Bonjour Télécharge le logiciel Hijackthis que tu trouvera ici

Ensuite poste ton rapport

OK, je vais essayer de faire ça et je poste le rapport dès que possible
Merci!

Bonjour,

Poste pour suivre.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:01:57, on 30/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Fichiers communs\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\VeriSign\NAVI\naviagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\PowerArchiver\POWERARC.EXE
C:\Program Files\PowerArchiver\POWERARC.EXE
C:\DOCUME~1\Claire\LOCALS~1\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: i-Nav IDN SearchHook - {CE000994-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\fr\msntb.dll
O2 - BHO: i-Nav IDN Resolver - {CE000992-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\fr\msntb.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Fichiers communs\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [U.S. Robotics Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Aide i-Nav - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra 'Tools' menuitem: Aide i-Nav - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra button: (no name) - {CE000996-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra 'Tools' menuitem: Options i-Nav - {CE000996-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.leaderphoto.com/uploade [...] oader4.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{130D2DA6-0198-4250-A125-D1D6864064DD}: NameServer = 193.252.19.3
O17 - HKLM\System\CS1\Services\Tcpip\..\{130D2DA6-0198-4250-A125-D1D6864064DD}: NameServer = 193.252.19.3
O17 - HKLM\System\CS2\Services\Tcpip\..\{130D2DA6-0198-4250-A125-D1D6864064DD}: NameServer = 193.252.19.3
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Service de l'iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Service Framework McAfee (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: VeriSign Updater (navi) - VeriSign, Inc. - C:\Program Files\VeriSign\NAVI\naviagent.exe
O23 - Service: U.S. Robotics Wireless LAN Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8600 bytes

Par ailleurs, j'ai installé Avast hier soir alors même que j ai dejà Mc Afee
il parait qu il ne faut pas avoir 2 antivirus...
dois je désinstaller avast?

En effet il n'est pas coneillé d'avoir 2 antivirus.
Pour le rapport hijackthis attend la réponse d'expert.

j attends j attends, pas de soucis
merci pour l'aide

Re,

Télécharge Clean.zip (de Malekal),
Décompresse-le sur ton bureau (Clique-Droit/Extraire tout), tu dois obtenir un dossier Clean.
Ouvre le dossier clean, double-clique sur clean.cmd.
Choisis l'option 1 puis patiente. Poste ensuite le contenu du rapport.

on me dit que des fichiers sont manquants et que tout n a pas été extrait...??

ah ca marche, j'attends!
merci encore!

que dois je faire quand c est terminé? on me demande d'envoyer à Malekal??

30/11/2007 a 13:40:29,15

*** Recherche des fichiers dans C:

*** Recherche des fichiers dans C:\WINDOWS\

*** Recherche des fichiers dans C:\WINDOWS\system32
*** Fin du rapport !

*** Recherche des fichiers dans C:\Program Files
*** Fin du rapport !

Pas de news? Que dois je faire maintenant?

Merci par avance de votre aide!

Tu connais la patience ?

Désinstalle correctement Avast! pour le remplacer par AntiVir.
Pourquoi changer ? Avast! vs AntiVir

Fais un scan complet puis poste le rapport en fin d'analyse.
AIDE : Tutorial sur l'antivirus AntiVir Personal Edition Classic

AntiVir PersonalEdition Classic
Report file date: samedi 1 décembre 2007 12:33

Scanning for 955520 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows XP
Windows version: (Service Pack 2) [5.1.2600]
Username: SYSTEM
Computer name: PRESARIO

Version information:
BUILD.DAT : 270 15603 Bytes 19/09/2007 13:32:00
AVSCAN.EXE : 7.0.6.1 290856 Bytes 23/08/2007 13:16:30
AVSCAN.DLL : 7.0.6.0 49192 Bytes 16/08/2007 12:23:52
LUKE.DLL : 7.0.5.3 147496 Bytes 14/08/2007 15:32:48
LUKERES.DLL : 7.0.6.1 10280 Bytes 21/08/2007 12:35:22
ANTIVIR0.VDF : 6.40.0.0 11030528 Bytes 18/07/2007 14:27:16
ANTIVIR1.VDF : 7.0.0.0 1640448 Bytes 13/09/2007 14:26:56
ANTIVIR2.VDF : 7.0.1.30 1575424 Bytes 30/11/2007 18:32:38
ANTIVIR3.VDF : 7.0.1.31 2048 Bytes 30/11/2007 18:32:38
AVEWIN32.DLL : 7.6.0.34 3125760 Bytes 01/12/2007 11:30:16
AVWINLL.DLL : 1.0.0.7 14376 Bytes 26/02/2007 10:36:28
AVPREF.DLL : 7.0.2.2 25640 Bytes 18/07/2007 07:39:18
AVREP.DLL : 7.0.0.1 155688 Bytes 16/04/2007 13:16:24
AVPACK32.DLL : 7.3.0.15 360488 Bytes 03/08/2007 08:46:02
AVREG.DLL : 7.0.1.6 30760 Bytes 18/07/2007 07:17:08
AVARKT.DLL : 1.0.0.20 278568 Bytes 28/08/2007 12:26:34
AVEVTLOG.DLL : 7.0.0.20 86056 Bytes 18/07/2007 07:10:20
NETNT.DLL : 7.0.0.0 7720 Bytes 08/03/2007 11:09:44
RCIMAGE.DLL : 7.0.1.30 2342952 Bytes 07/08/2007 12:38:14
RCTEXT.DLL : 7.0.62.0 86056 Bytes 21/08/2007 12:50:38
SQLITE3.DLL : 3.3.17.1 339968 Bytes 23/07/2007 09:37:22

Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: D:,
Scan memory......................: on
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: on
Scan all files...................: All files
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium

Start of the scan: samedi 1 décembre 2007 12:33

Starting search for hidden objects.
'47905' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'WLLoginProxy.exe' - '1' Module(s) have been scanned
Scan process 'iexplore.exe' - '1' Module(s) have been scanned
Scan process 'iPodService.exe' - '1' Module(s) have been scanned
Scan process 'FxSvr2.exe' - '1' Module(s) have been scanned
Scan process 'MSNMSGR.EXE' - '1' Module(s) have been scanned
Scan process 'CTFMON.EXE' - '1' Module(s) have been scanned
Scan process 'iTunesHelper.exe' - '1' Module(s) have been scanned
Scan process 'WLTRAY.EXE' - '1' Module(s) have been scanned
Scan process 'HPOTDD01.EXE' - '1' Module(s) have been scanned
Scan process 'HPCMPMGR.EXE' - '1' Module(s) have been scanned
Scan process 'hpwuSchd.exe' - '1' Module(s) have been scanned
Scan process 'HPZTSB09.EXE' - '1' Module(s) have been scanned
Scan process 'MsgPlus.exe' - '1' Module(s) have been scanned
Scan process 'LogiTray.exe' - '1' Module(s) have been scanned
Scan process 'LVCOMSX.EXE' - '1' Module(s) have been scanned
Scan process 'UpdaterUI.exe' - '1' Module(s) have been scanned
Scan process 'SHSTAT.EXE' - '1' Module(s) have been scanned
Scan process 'ATIPTAXX.EXE' - '1' Module(s) have been scanned
Scan process 'ALG.EXE' - '1' Module(s) have been scanned
Scan process 'NAVICL~1.EXE' - '1' Module(s) have been scanned
Scan process 'MsPMSPSv.exe' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'naviagent.exe' - '1' Module(s) have been scanned
Scan process 'MDM.EXE' - '1' Module(s) have been scanned
Scan process 'naPrdMgr.exe' - '1' Module(s) have been scanned
Scan process 'VsTskMgr.exe' - '1' Module(s) have been scanned
Scan process 'Mcshield.exe' - '1' Module(s) have been scanned
Scan process 'FrameworkService.exe' - '1' Module(s) have been scanned
Scan process 'AppleMobileDeviceService.exe' - '1' Module(s) have been scanned
Scan process 'SPOOLSV.EXE' - '1' Module(s) have been scanned
Scan process 'BCMWLTRY.EXE' - '1' Module(s) have been scanned
Scan process 'WLTRYSVC.EXE' - '1' Module(s) have been scanned
Scan process 'EXPLORER.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'LSASS.EXE' - '1' Module(s) have been scanned
Scan process 'SERVICES.EXE' - '1' Module(s) have been scanned
Scan process 'WINLOGON.EXE' - '1' Module(s) have been scanned
Scan process 'CSRSS.EXE' - '1' Module(s) have been scanned
Scan process 'SMSS.EXE' - '1' Module(s) have been scanned
48 processes with 48 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[NOTE] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[NOTE] No virus was found!
Boot sector 'D:\'
[NOTE] No virus was found!

Starting to scan the registry.
The registry was scanned ( '34' files ).


Starting the file scan:

Begin scan in 'C:\' <WINXP>
C:\pagefile.sys
[WARNING] The file could not be opened!
Begin scan in 'D:\' <DATA>


End of the scan: samedi 1 décembre 2007 13:41
Used time: 1:07:55 min

The scan has been done completely.

3972 Scanning directories
138617 Files were scanned
0 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
0 files were moved to quarantine
0 files were renamed
1 Files cannot be scanned
138617 Files not concerned
1043 Archives were scanned
1 Warnings
0 Notes
47905 Objects were scanned with rootkit scan
0 Hidden objects were found