journal des appels,impossible à consulter

bonjour,je n'arrive pas à consulter le journal d'appels du téléphone illimité sur mon compte orange.j'ai contacté plusieurs fois orange et toujours pas de solution. merci de votre aide. ça me met ceci quand je clic sur ((journal):
Erreur applicative
Merci de signaler cette erreur à votre support de proximité.

Message WoodiHttpServlet: no such task name: view_suivi_conso_wanadoo_crit_ligne
Classe javax.servlet.ServletException
Détail javax.servlet.ServletException: WoodiHttpServlet: no such task name: view_suivi_conso_wanadoo_crit_ligne at java.lang.Throwable.fillInStackTrace(Native Method) at java.lang.Throwable.fillInStackTrace(Compiled Code) at java.lang.Throwable.(Compiled Code) at java.lang.Exception.(Compiled Code) at javax.servlet.ServletException.(Compiled Code) at woodi.servlet.http.WoodiHttpServlet.performTasksWrapper(Compiled Code) at woodi.servlet.http.PerformTasksWrapper.performTasks(Compiled Code) at woodi.servlet.http.WoodiHttpServlet.performTasks(Compiled Code) at woodi.servlet.http.WoodiHttpServlet.doPost(Compiled Code) at woodi.servlet.http.WoodiHttpServlet.doGet(Compiled Code) at javax.servlet.http.HttpServlet.service(Compiled Code) at javax.servlet.http.HttpServlet.service(Compiled Code) at com.ibm.servlet.engine.webapp.StrictServletInstance.doService(Compiled Code) at com.ibm.servlet.engine.webapp.StrictLifecycleServlet._service(Compiled Code) at com.ibm.servlet.engine.webapp.IdleServletState.service(Compiled Code) at com.ibm.servlet.engine.webapp.StrictLifecycleServlet.service(Compiled Code) at com.ibm.servlet.engine.webapp.ServletInstance.service(Compiled Code) at com.ibm.servlet.engine.webapp.ValidServletReferenceState.dispatch(Compiled Code) at com.ibm.servlet.engine.webapp.ServletInstanceReference.dispatch(Compiled Code) at com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.handleWebAppDispatch(Compiled Code) at com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.dispatch(Compiled Code) at com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.forward(Compiled Code) at com.ibm.servlet.engine.srt.WebAppInvoker.doForward(Compiled Code) at com.ibm.servlet.engine.srt.WebAppInvoker.handleInvocationHook(Compiled Code) at com.ibm.servlet.engine.invocation.CachedInvocation.handleInvocation(Compiled Code) at com.ibm.servlet.engine.invocation.CacheableInvocationContext.invoke(Compiled Code) at com.ibm.servlet.engine.srp.ServletRequestProcessor.dispatchByURI(Compiled Code) at com.ibm.servlet.engine.oselistener.OSEListenerDispatcher.service(Compiled Code) at com.ibm.servlet.engine.oselistener.SQEventListenerImp$ServiceRunnable.run(Compiled Code) at com.ibm.servlet.engine.oselistener.SQEventListenerImp.notifySQEvent(Compiled Code) at com.ibm.servlet.engine.oselistener.serverqueue.SQEventSource.notifyEvent(Compiled Code) at com.ibm.servlet.engine.oselistener.serverqueue.SQWrapperEventSource$SelectRunnable.notifyService(Compiled Code) at com.ibm.servlet.engine.oselistener.serverqueue.SQWrapperEventSource$SelectRunnable.run(Compiled Code) at com.ibm.servlet.engine.oselistener.outofproc.OutOfProcThread$CtlRunnable.run(Compiled Code) at java.lang.Thread.run(Compiled Code)